Baxter Healthcare Singapore
“PROSOFT fulfils 
Baxter’s Human Resource needs. Its systems are very good, user-friendly and automated. We’re now able to self support and there is no longer any need to rely on IT expert to get the job done.”
– Baxter Healthcare
Baxter Healthcare is a global company that assists healthcare professionals and their patients with treatment of complex medical conditions including hemophilia, immune disorders, kidney disease, trauma and other conditions.
Baxter has 2 operations in Singapore.
Singapore is the HQ for South East Asia Regional Management team. The Singapore sales office first started in 1978 with 12 employees and has grown to over 80 employees by end of 2008. The business in Singapore includes Renal, Medication Delivery and Biosciences, with market leadership positions in Peritoneal Dialysis, Anesthesia, Infusion Systems and Parenteral Nutrition. The Brunei business is managed from Singapore and focused on the Renal and Medication Delivery product lines.
The Woodlands facility in Singapore has been in operation since 1978. The facility now comprises of three operations under one roof producing Electronic Infusion Pumps, MD Sets, Renal Sets and Solutions. Volumes manufactured exceed fifty thousand pumps, sixty million administration sets and twelve million solution bags annually which are sold in more than thirty countries. It is the only manufacturing site within Baxter that houses wet, dry and hardware operations.
PROBLEMS?
- Woodlands facility in Singapore is a manufacturing site
- Operational staff have no access to computer
- Working hours of operational staff are irregular - overtime, shift etc
- Different groups of staff are entitled to different benefits
DIAGNOSIS
As such, Baxter needs HR systems which are:
- customised, simple and user-friendly
- require minimal expertise from its staff
- can correctly track the working hours of its staff
- allow all the staff (including those without access to computer) to apply for leave and time off etc.
SOLUTIONS
Baxter trusts in PROSOFT abilities to solve the problems that they were facing. Indeed, PROSOFT is committed to go the extra mile to provide Baxter with a solution.
- To track the tardiness of 1700 employees, 21 time clocks were placed in different parts of the office which are integrated to PROSOFT Time Management System.
- PROSOFT's Leave and Benefits Management System was also introduced to Baxter Healthcare where it allows them to set and maintain multiple types of employees' leave and benefits grades.
- Kiosks were set up and placed in strategic location at the manufacturing site which allows the staff without computer access to apply for leave and/or time off, view pay slips and other company benefits entitlements etc.