Professional Services
Software
PROSOFT offers one-stop solution for your Human Resource Management needs. PROSOFT provides full suite of HR solutions, including hosting and outsourcing services. The systems are integrated seamlessly into one powerful and easy-to-use package. With our professional consultants, excellent products and services are provided in the project implementation stage and post-sales daily support.
Consulting
Our consultants from Business Development, Project Implementation, Customer Support, Research & Development and Product and Quality Assurance Departments can assist with the pre-sales assessment, implementation, data conversion, customization and daily support. Our expertise in Human Resource can advise you the best solutions to streamline your process and improve your efficiency.
Technical assistance
PROSOFT system is user-friendly, simple to install, easy to upgrade and requires minimum maintenance. We are glad to assist you if you need any help. If you have any customization request beyond our standard system, our technical team is also flexible to customize the system to suit your organization needs.
Project Management
Project implementation is one of the most crucial stages to determine the success of the application. Our professional team can help you upgrade your existing products, add new products and migrate your organization to our systems. Having 20 years of experience in successful implementing Human Resource solutions in hundreds organizations, we execute a realistic plans to complete the implementation on time and most importantly, within your budget and least disruption to your organization.
Data Conversion
We provide data conversion service to migrate your existing data to our systems. Our specialists can provide the services accurately, quickly and cost-effectively.
Customer Service
Customer satisfaction is our First priority. Our dedicated support team gives you one-stop-shop for your queries quickly and keeps your applications running smoothly with maximized efficiency. The support tools include telephone and email.
Training
We provide standard training for users regularly. To maximize the result, our class size is generally 5 pax only. ‘Hands on’ training is available at your office or our location. Detailed training materials will also be provided to advise on how to best utilize our software. We can also tailor the training programs for your specific needs.
Maintenance and support
As part of the yearly maintenance agreement, user support and software upgrades are important to you. We record and log your queries in our system for our regular reviews to achieve higher service standard. Our support team also assists you to do software upgrade including features enhancement and program updates according to the statutory requirements.